This award is specified by our team of experts to products which we predict demonstrate Specifically good quality with regards to enjoyable The present demands of your B2B and SaaS marketplaces and assistance corporations with strong and effective alternatives. As a completely ITIL-compliant provider desk and asset administration application, Samanage gives an entire variety of IT built-in remedies, both for large enterprises and smaller, medium organizations.
This solution ensures that prospects only pay for the capabilities they need, optimizing their expenditure and reducing unnecessary costs.
By deciding on a cloud-based Option, corporations can take pleasure in decreased infrastructure and routine maintenance charges, together with seamless updates and scalability. Also, the opportunity productivity gains and operational efficiencies achieved by way of streamlined IT service management procedures can add to significant prolonged-term cost savings.
This certificate is granted to products that supply Specially substantial standard of consumer practical experience. We evaluated how simple it can be to start working with Samanage And exactly how well-designed its interface and functions are to facilitate the function approach. Immediately after a while invested working with the program we found their interface extremely effortless to be aware of.
Created to simplify and automate IT functions, Samanage features a strong suite of capabilities customized to meet the distinctive wants of recent companies. The software is on the market as a cloud-primarily based Option, making sure seamless entry and scalability with no require for considerable on-premises infrastructure.
This push release is made up of forward-wanting statements concerning SolarWinds’ current anticipations. These forward-searching statements include things like, with no limitation, references to SolarWinds’ expectations regarding the timing with the closing in the transaction plus the addition of the Samanage merchandise in the SolarWinds IT Functions Management portfolio, the growth from the ITSM market and its ability to cross offer the Samanage products and solutions. These statements are usually not guarantees of long term effectiveness and they are subject to sure hazards, uncertainties and assumptions which have been tricky to forecast.
The Dashboard delivers quick insights on all IT-similar incidents across your organization. Values are introduced in graphs, metrics, and critical efficiency indicators (KPI) to aid managers and executives get the large picture without having scouring by info piles.
Lastly, Gordon has shared his ideas about the value of insights and visibility in an entire ITIL-ready provider desk and asset administration Resolution. “Consumers are seeing earlier the basic principles of components and program concerns, and thru growing visibility and insights, are finding a larger purpose within the Corporation.
Tagging makes it simpler to define the merchandise’s position and assign it to end users and keep track of its general performance. Equally, the service desk has sturdy application repository. You can certainly retrieve application particulars, and, extra critically, detect security bugs or unauthorized set up.
Getting rid of the chaos of several Answer prerequisites, Samanage customers can confidently and easily evaluate incidents, initiatives, and belongings in a get more info single put.”
Samanage delivers extensive help alternatives, such as on the internet sources, knowledgebase posts, and dedicated customer support channels. Prospects can entry 24/7 technological guidance, making certain well timed support and determination of any troubles that could arise.
Information Administration: Capture and share institutional expertise as a result of an extensive knowledgebase, facilitating self-services and lowering guidance workload.
An intuitive attribute that we noted is the fact in place of clicking a ‘Resolve’ button to shut a ticket–the standard in ticketing apps–you alter the ticket status to ‘Solve’. Extra cumbersome, we know, but it surely’s a precaution to ensure the ticket has long been double checked.
A quick deal with for This can be to dump the mundane small duties from IT assistance and produce a self-service portal. Most helpdesk alternatives supply this function, Samanage involved. But not all are ITIL-Accredited, so they deficiency total company catalog capabilities that Samanage options.
In a very subject of weeks, we were ready to streamline our service requests and supply flows by furnishing everyone–the massive manager to assist agents to rank and file across departments–bigger visibility of their requests. Likewise, an agent can quickly elevate a ticket simply by clicking the “+” button around the interface.